• Director IT Services & Supplier Management

    UK-Greater London
  • Overview

    HAVI Logo 2016

    HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.



    The successful candidate will be responsible for day to day leadership of the infrastructure services partnership with HCL, aimed at delivering a set of transformed Logistics infrastructure and related technical services to an agreed level of quality and cost.


    Over time, the responsibility will also include service delivery responsibility for other service domains / providers, including some legacy application support services .


    The role will work with IT Product Delivery, Market IT, Global IT Services and Global IT Architecture to deliver user services, network services, server and storage management services within Logistics within an agreed cost framework.


    You will lead the operation of all day to day service management processes across internal service groups within IT Product Delivery, Market IT and IT Services, together with externally provided services (including Global Service Desk and infrastructure teams).

    These include but are not limited to the following:

    • Incident Management (including Critical Incident Management)
    • Problem Management
    • Change Management
    • Service Level Management
    • Capacity Management


    Establish and manage a global “follow the sun” process to support Critical Incident Management with HAVI Regional Heads of IT Services.


    You will play a critical role in driving the future decision about how to globalize HAVI IT Infrastructure and IT Service Delivery, bringing a clear and objective set of data about how the HCL partnership is performing.


    You will also deputize for VP of IT Services in HCL partnership discussions as required.


    You will “own” all global Infrastructure service providers and associated contracts/budgets/costs, driving the right cost/service balance as agreed locally. This will require driving the right cost/service balance as agreed globally and will manage the invoicing and reconciliation processes.


    Manage the final forecasting, counting and reconciliation of RUs globally and the associated payments variable based on RU counts.


    You will “own” all global infrastructure project delivery where these projects are not part of the “Transformation” teams remit.

    Desired Skills & Experience

    • 20+ years of experience in IT, either internal or as a service provider
    • 15+ years of leading infrastructure strategy and transformation
    • 5+ years of working with outsourced infrastructure partnerships
    • 5+ years of program management experience
    • Experience in other senior IT roles would be an advantage e.g. Applications, Major Programmes etc.
    • Bachelors (or Masters) degree level / equivalent qualification may be an advantage but is not essential
    • PRINCE2 or PMP Project Management certification would be an advantage but not essential


    Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:


       …our commitment to rewarding results

       …the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s success



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