ServiceNow Developer

US-IL-Downers Grove


HAVI Logo 2016

HAVI is a privately held global company that innovates, optimizes and drives the supply chains and marketing promotions of many of the best known brands in the world. When you work at HAVI, you have a chance to make your mark – to be a part of work that drives value, brings a smile and keeps everyday life moving forward. Which means it’s not the size of our global footprint, but rather your personal fingerprint, that has the power to make a real difference for our customers… and to touch the lives of people both at home and around the world.


As a ServiceNow Developer, you will design, develop, and implement solutions that enable our customers to – manage and monitor success of their own services, replace legacy manual processes, quickly find/order what they are looking for, detect/report/resolve issues in time, eliminate gaps, identify opportunities for growth and huge savings and so much more. Additional responsibilities:


  • Design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow (ITSM, ITOM, ITBM)
  • Deliver passionate, persuasive, strategic, and technically competent ServiceNow expertise to our global user and customer base
  • Advise customers/users on workflow design
  • Development effort includes (but not limited to) enhancements, customized portal webpages, portal consolidation, automated workflow solutions, advanced scripting of business rules, UI policies, client scripts, 3rd party software integrations, bi-directional API-based solutions etc.
  • Help ServiceNow Architect with ServiceNow administration (user/group management, environment sync, upgrades, quarterly patches etc.)
  • Stay current with capabilities of ServiceNow platform. Be proactive about knowledge sharing

Desired Skills & Experience

  • Bachelor's degree in computer science, computer engineering, management information systems, related discipline, or equivalent experience
  • 3+ years of professional experience in design and development in ServiceNow
  • Certified ServiceNow Application Developer
  • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Solid understanding of ServiceNow platform capabilities
  • A fundamental knowledge of ITSM and ITIL
  • Experience implementing best-practices and procedures
  • Demonstrated teamwork, and collaboration in a diverse professional setting
  • Ability to handle multiple tasks and deliver them on time, exhibiting a high degree of proactive “hands-on” thinking and acting
  • Ability to deal with ambiguity in a fast-paced environment where every change affects the experience of our customers and users world-wide
  • Strong ability to quickly learn and comprehend business processes and problems in order to effectively develop technical solutions to the requirements
  • Effective communication skills to interact with all levels


Additional Preferred Qualifications:

  • Formal ServiceNow training in areas such as: 
    • ServiceNow Discovery
    • ServiceNow Scripting
    • System Implementation Specialist
  • Agile/SCRUM Training/Certification
  • ITIL V3 Foundations Certification




Our total rewards philosophy integrates programs for compensation, benefits, recognition, learning and development, corporate culture, corporate citizenship and work-life balance. While individual program components may differ by country, some things remain constant:


   …our commitment to rewarding results

   …the opportunity to work with talented and driven individuals at every level of our company who respect each other, treat each other fairly and hold one another accountable for our customers’—and our company’s success


Contact Information




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